Guest's Right of Cancellation
Guests can contact us to have their hotel reservation cancelled.
- Cancellation after a confirmed reservation shall incur cancellation fees based on our reservation agreement.
- Percentage and cancellation fees are summarized in a table below.
- If we do not receive a cancellation request and the guest does not arrive by 8:00pm on the day of the reservation (or 2 hours past the reservation time,) the reservation will be considered cancelled and processed as such.
| Number of guests | The day we receive the cancellation notice | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| No show | The day of | Day before | 2 days before |
3 days before |
5 days before |
6-7 days before |
8-14 days before |
15-30 days before |
|
| Up to 14 guests | 100% | 100% | 50% | 30% | 30% | ||||
| 15-30 guests | 100% | 100% | 50% | 30% | 30% | 30% | |||
| 30-99 guests | 100% | 100% | 80% | 50% | 30% | 30% | 30% | 10% | |
| 100 guests and more | 100% | 100% | 80% | 50% | 50% | 30% | 30% | 15% | 10% |
| Up to 14 guests | |
|---|---|
| No show | 100% |
| The day of | 100% |
| Day before | 50% |
| 2 days before | 30% |
| 3 days before | 30% |
| 15-30 days before | |
|---|---|
| No show | 100% |
| The day of | 100% |
| Day before | 50% |
| 2 days before | 30% |
| 3 days before | 30% |
| 5 days before | 30% |
| 30-99 guests | |
|---|---|
| No show | 100% |
| The day of | 100% |
| Day before | 80% |
| 2 days before | 50% |
| 3 days before | 30% |
| 5 days before | 30% |
| 6-7 days before | 30% |
| 8-14 days before | 10% |
| 100 guests and more | |
|---|---|
| No show | 100% |
| The day of | 100% |
| Day before | 80% |
| 2 days before | 50% |
| 3 days before | 50% |
| 5 days before | 30% |
| 6-7 days before | 30% |
| 8-14 days before | 15% |
| 15-30 days before | 10% |
- Cancellation fee equals the shown percentage of the basic room rate.
- In a case the guest departs early prior to the departure date confirmed, regardless of the number of days prior, we will impose a penalty fee of one day.
- Should part of a group (15 guests or more) cancel their reservations, 10 days before the confirmed reservation date, we will not impose a penalty fee if the number of cancelling guests is within 10% (round up the fraction) of the group. If a reservation is made within 9 days prior, the cancellation needs to be requested on the same day the reservation was made to avoid the fee.