Cancellation Policy

Guest's Right of Cancellation

Guests can contact us to have their hotel reservation cancelled.

  1. Cancellation after a confirmed reservation shall incur cancellation fees based on our reservation agreement.
  2. Percentage and cancellation fees are summarized in a table below.
  3. If we do not receive a cancellation request and the guest does not arrive by 8:00pm on the day of the reservation (or 2 hours past the reservation time,) the reservation will be considered cancelled and processed as such.
Number of guests The day we receive the cancellation notice
No show The day of Day before 2 days
before		 3 days
before		 5 days
before		 6-7 days
before		 8-14 days
before		 15-30 days
before
Up to 14 guests 100% 100% 50% 30% 30%
15-30 guests 100% 100% 50% 30% 30% 30%
30-99 guests 100% 100% 80% 50% 30% 30% 30% 10%
100 guests and more 100% 100% 80% 50% 50% 30% 30% 15% 10%
Up to 14 guests
No show100%
The day of100%
Day before50%
2 days before30%
3 days before30%
15-30 days before
No show100%
The day of100%
Day before50%
2 days before30%
3 days before30%
5 days before30%
30-99 guests
No show100%
The day of100%
Day before80%
2 days before50%
3 days before30%
5 days before30%
6-7 days before30%
8-14 days before10%
100 guests and more
No show100%
The day of100%
Day before80%
2 days before50%
3 days before50%
5 days before30%
6-7 days before30%
8-14 days before15%
15-30 days before10%
  1. Cancellation fee equals the shown percentage of the basic room rate.
  2. In a case the guest departs early prior to the departure date confirmed, regardless of the number of days prior, we will impose a penalty fee of one day.
  3. Should part of a group (15 guests or more) cancel their reservations, 10 days before the confirmed reservation date, we will not impose a penalty fee if the number of cancelling guests is within 10% (round up the fraction) of the group. If a reservation is made within 9 days prior, the cancellation needs to be requested on the same day the reservation was made to avoid the fee.